These are all real, unsolicited comments from our customers!
Jeff from Raeford, North Carolina - United StatesApril 10th, 2018
A REAL do what they say and say what they do Company. Thanks Jim for calling me back with the analysis on my regulators I sent in and giving me great options to go forward with the refurbishing decision.
This is a top notch company that is not to big to care about its customer base. They provided quick and knowledgeable customer service from my initial call in to receiving back my equipment all in just a few days. A great American company doing it they the way it should be done. You are my GO-TO Company without any doubt from here on out for my metal work equipment needs. Thanks again.
Ret. US Army
USA USA USA!!
Bob from Brighton, MichiganAugust 4th, 2017
Received my order today. Thank you for great service, and quick shipping. I will certainly recommend Regulator and Torch Exchange Inc. to anyone needing this service.
Dave from Fredericksburg, Virginia - United StatesAugust 11th, 2016
I'd like to thank you for helping me get my torch back in working order .
Mr Billingsley was a pleasure to work with . parts were correct , affordable and sent quickly .”
Charles from Winchester, TennesseeAugust 13th, 2015
I talked to "Jim" earlier this week, he offered clarification on what I needed, and then I ordered 2 repair kits very late Tuesday night. The kits arrived today (Thursday, in the daily mail. WOW, great products , great price and excellent service.
Solomon from , United StatesJuly 25th, 2015
Thanks for the quick service.........
Paul from Bonita, CaliforniaJune 30th, 2015
Thanks for the great service. Once in a while I do business with a vendor who goes the extra mile: polished and cleaned gauge and thread protectors when I only asked for repair! I'm impressed.
Victor from Central Valley, New YorkMarch 19th, 2015
Wow, you people are the best! I just got this e-mail and the package was at the mailbox already! Thank You for super fast shipping, I will spread the word and look forward to doing business again!
David from Chandler, TexasMarch 11th, 2015
I just wanted to tell how impressed I am with the torches and regulators you rebuilt. They look and function like new! The work was done more quickly than I ever expected and your response and service are superb. There were no surprises and I think got more than I paid for.
Stephen from Edwardsville, Illinois - United StatesMarch 11th, 2015
My regulators were not repairable. R&TE offered me a good price on new ones. I was expecting to get the least expensive model for that price but I got a better, all metal model. Torch was rebuilt like new. I recommend.
Dave from Milford, ConnecticutFebruary 11th, 2015
Received torch yesterday, looks brand new! Never expected it to come out so nice! Can’t wait to use it.
Soctt from Lehigh Acres, FloridaJanuary 9th, 2014
I want to commend your company on such quick response, keeping the customer informed, and just plain old great customer service.
JEFF from AVA, Missouri - United StatesMarch 21st, 2013
I received my rebuilt VICTOR SR5 regulator today and I am very happy with your work. "Great Job". If I ever have and opportunity to spread the word, about your company and its services, I certainly will.
Brad from , CaliforniaSeptember 11th, 2012
I can't thank you enough for a such great job. If anyone is nervous about sending their regulators to you guys, they can relax - know their regulators will be in great hands at RTX!"
Gilberto from , New MexicoAugust 16th, 2012
Got the parts today! Fantastic service!
Richard from , GeorgiaJune 16th, 2012
Just a quick note about the oxygen regulator that you rebuilt for me last week. Great Job, everything exceeded my expectations the regulator works and even looks like new. I expected it to be cleaned and rebuilt with the new parts on the inside, but it came out of the box sporting a new paint job and polished brass, even new gauges as well. You said you would replace the lenses on the gauges but I never expected new gauges. "WHY CAN'T OTHER BUSINESSES OPERATE THE WAY YOU RUN YOURS?" Keep up the good work.
Rob from , United StatesSeptember 22nd, 2011
Randi from , Tennessee - United StatesAugust 6th, 2011
My hat is off to your atsute command over this topic-bravo!
Stuart from Antlers, OklahomaNovember 30th, -0001
Thank you so much for your work! The torches came back beautiful, -I am very pleased!